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2 marines and a truck Information
6308 Gravel Ave, Alexandria, VA 22310, United States
DOT No.: 1830335
5/5
5/5
4.8/5
Blogs
Photos attached are only some of the damage, over 100 photos have been taken.
Scheduled a move with Two Marines Moving partly because my husband is USMC and we believed that they would be ethical, professional, and reliable. However, the move started with issues because the packer did not show up for day 1. Day 2 the large team of movers showed up but more than half of the team was inexperienced and unable to carry my bulky and solid wood furniture. Multiple items were dropped and damage was done to the home and furniture. Example: My wood dresser was slid down the wood steps because they could not lift it. They wrapped furniture in cling wrap instead of furniture pads because they ran out. Items were tossed into boxes without padding or packing and are now missing and/or damaged. When I tried to correct them and even stop them before damage happened, they were rude and argued with me. The team lead took the team outside for talks multiple times and ended up sending some of the team home but they still required constant supervision from me. If I didn't have to be out due to closing on my home, I would have sent everyone home and hired JK Movers (who we used previously and love) but I didn't have time, so we pushed through. The team lead promised everything would be taken care of and he himself even took photos of damage and called the office. When they finished unloading at the end of each day, we were asked for payment even though we were told when we scheduled the move that nothing more than the deposit was due until the move was complete and then we had 48 hours to make payment.
It has been over a month since we moved and Two Marines Moving will not respond to submitted damage claim forms, emails to the claim office, emails to the claim representative, emails to the CEO, or even calls to the office. We paid for the top level insurance but it doesn't matter because they are ignoring us. Reading claims on BBB, I see that we are not the only one with this experience. Even the BBB has revoked them and given them an F rating.
CL
CD Leonard
1/5 | 2 years ago
When my husband and I moved long-distance two years ago, we used Two Marines, b/c we moved locally (Alexandria to Falls Church) in 2016, and we chose Two Marines and they did a FANTASTIC job, so this seemed like a no-brainer. Please be aware that this is NO LONGER the same company that they once were - things at the top have changed, and they no longer have the same care and concern for the customer that they used to.
The guys that all came to our condo to wrap and pack our furniture were hard-working, fast, strong, and by no means lazy. This review doesn't say anything bad about them - they worked their tails to the bone. My issue is that they had little communication from the office, and when I would ask questions about our things like when they would arrive in Pittsburgh, they didn't know, because it turned out, half of them wouldn't be making that trip!
And finally, when we (and our things) arrived two days later, a new crew (minus two people - from 5 to 3) showed up with our things, everything was at last unloaded and placed into the appropriate places. The team did, however, show up without tools and they needed to borrow our to put stuff together which I thought was unprofessional - glad we had some available. On top of that, I was making note of things that were in less-than-perfect condition, as we'd purchased the top-level insurance. There weren't a *ton* of things, but there were a few items that were of note, including a family piece that I specifically told them to please take the most care of over everything. As we unpacked, I took the maximum amount of time (8 months) to go through everything before making our claim to ensure we had everything included. When I made my claim, the person in the office said they'd be getting back to me shortly, and then I heard nothing. Radio silence for over a month. When I wrote back, the email bounced-back. So I wrote to someone else. That bounced-back, as well. Long story short, they'd filed for bankruptcy.
So I followed the bankruptcy story for a while on their "blog" for about 6 months and basically learned I'd be getting nothing out of this - the owner went on about embezzlement and said something about a partner cleaning out his accounts and running off with supplies and such, so while I don't know how much of it's true, but he said they were "restructuring" and "coming back stronger" which is all corporate BS to someone who's at a loss. All I know is that I had one really GOOD experience, and then I had one TERRIBLE experience where I was left paying for a service (the insurance) that I was unable to do anything about, because I don't have any of those details.
Do yourselves a favor - find another company. This isn't the same Two Marines Moving it was a decade ago. If someone tells you that they used them that long ago, get a newer reference.
AM
Aaron Maxa
2/5 | 3 months ago
As a Veteran I am sad to say this is not the moving company you want to do business with. They showed no care in packing and moving my family. I have been trying to call them for weeks and they never answer there phones now. They are the prime example of Poor Quality, Poor Value, Not Professional, and Not responsive. My honest recommendation is go with United or the like for less money. Please stay away from this company in moving you! They do not have Honor, Courage, or Commitment!
GL
Geoffrey Lander
1/5 | a year ago
We moved with Two Marines Moving in February of 2022. We purchased the insurance knowing that during a move somethings break. We've never had a move like this. We filed our claim in within the expected time frame then didn't hear anything from them for more than 2 months. Over 6 months later we're still waiting for a resolution to our claim. Our fridge was packed without padding and scratched. We packed most of our goods but the few pieces of furniture that required wrapping showed up with grease stains or chipped and scratched. They even managed to damage the base of our sliding glass door. We're still waiting to settle our damage claim and there doesn't appear to be a resolution in sight.
JP
Jonathan Pettit
2/5 | 2 years ago
I'd like to share my experience with you so you can avoid making the same mistake. Two Marines Moving seemed very organized, exacting in their quote, and had good follow-up up before the move. Plus, I wanted to support our returned troops. But that is where professionalism ended.
One item was broken while moving it around in the truck before we left for the new house. The other items were damaged in route. Broken glass, broken wood furniture, dinged walls, and scrapped floors at both locations; the damages are over $4K. It was gross negligence.
Here's how they get away without financial responsibility. When you make your claims, they point to a valuation guideline put forth by the Federal Government, which is pennies ($0.60 per lb.). So, if they lose your $10,000 diamond earrings, they say they are only worth $0.60. That's all you'll get: 60 pennies.
I tried to explain that they didn't take proper precautions and care to avoid unreasonable damages, but they refused to acknowledge that or negotiate reasonable compensation.
Don't hire them for your move. It will cost you a lot more than you plan. My wife's sentimental, heirloom display cabinet, from her dead grandmother: gone.
EB
Eugene Brodetski
1/5 | 2 years ago
FAQs
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How do you estimate the moving cost?
Ans: Moving costs are evaluated by considering multiple factors related to your move. Some factors included in the calculation are moving distance, date of your move, property size and type, and services required.
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How long does the move take?
Ans: Long-distance moves take longer duration than local moves. Local moves can be completed within the day while long-distance moves can take 2-7 days depending on the destination.
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Does anyone need to be available at the current location and destination address?
Ans: Yes, you or your representative must be present at the time of pickup and at the new house. 2 Marines And A Truck will need to complete some paperwork and your directions to park the truck and proceed with the move.
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How does the 2 Marines And A Truck handle heavy and bulky furniture?
Ans: 2 Marines And A Truck carry moving and packing equipment to move complex shapes, and heavy items.
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How are fragile items handled by 2 Marines And A Truck?
Ans: 2 Marines And A Truck uses high-quality packing supplies to pack fragile items. They use special packing items like bubble wrap and Styrofoam balls to avoid movement.
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