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griffinsservicesllc Information
309 Avery Jordan Cove, Southaven, MS 38671, United States
DOT No.: 3530511
5/5
5/5
4.8/5
Blogs
We called them on a Saturday for service when our HVAC drain line was clogged. They were able to send someone out to us quickly which we appreciated. Technician Mike showed up and was diagnosing the issue. He put solvent in the drain and instead of blowing the line from inside to outside, he decided to blow the line from outside to inside and caused the blockages to explode into our garage and got onto everything. My husband was so pissed off and ended up paying the guy just to get him to leave as soon as possible. There were unknown debris in our garage and we had to clean up the mess (even now there is still stain on top of the ceiling that we would not remove). I called in on weekday after being dissatisfied with the service to speak to a supervisor and was told I would get a call back. It’s been almost a week since I called in to make the complaint and still no call back.
JF
Jenn Flood
1/5 | 3 weeks ago
The technician showed up for a routine service of my new (5 year old) home's AC unit. He then told me that he found a small leak in the coil and it would cost over $500 to do a leak search. He found a leak as evidenced on a handheld monitoring device. He stated the pressures were low and it would cost $3600 to repair the coil. My unit is 5 years old. I stated that I may just replace the unit and a salesman came out at 7 pm that night and told me that I could get a good, not the best, but a good unit for 10k and he would throw in a UV light if I signed to buy at that moment. Fortunately, I did not sign. I chose to get other estimates.
Another mechanic/technician came out to look at the unit and give me estimates on replacing the coil or unit, checked out my unit and stated that he could not find anything wrong with it. He stated that it needed service The Griffin technician charged me over $500 and provided an invoice that stated he serviced my AC unit and did a leak search:
"Performed routine maintenance, wipe down air handler , spray evap coil , made sure coil and filter were clean , made sure
drain pan was clean , sucked out drain line with shop vac and flushed with gallon of water , took temp split , checked
refrigerant pressures, checked compressor and condenser fan amps, made sure capacitor was in spec, checked condenser
starting amps , and washed condenser . As of right now everything is clean and working as should . Found unit a little low on
refrigerant causing subcool and coil temp to be low . Let customer know Performed routine maintenance, wipe down air
handler , spray evap coil , made sure coil and filter were clean , made sure drain pan was clean , sucked out drain line with
shop vac and flushed with gallon of water , took temp split , checked refrigerant pressures, checked compressor and
condenser fan amps, made sure capacitor was in spec, checked condenser starting amps , and washed condenser . As of right
now everything is clean and working as should should do a leak search and find where leak is coming from . Customer
approved. Found leak in evaporator coil unit is not under and manufacture warranty gave customer estimate to replace non
warranty evaporator coil plus refrigerant. After talking with customer and letting her know that in my professional opinion
due to the age, condition and the cost of repair she should consider unit replacement. "
I have pictures of the unit after the Griffin service call indicating that NO service was performed.
I called Griffin several times to speak to a manager. No one returned my call. I spoke with someone at the company. This person was extremely defensive and sent me pictures the Griffin technician had taken of my unit and his monitor from a "no reply" email. I was unable to forward my pictures and a manager never returned my call.
The salesperson however had been trying to reach me to see if I would purchase a new unit. He called a few times.
I had used this company before and thought perhaps the tech was inexperienced or getting an incentive to refer clients for new AC purchase but after this recent experience, I can only assume that these practices could be standard operations.
I did not receive any refund despite evidence of a fraudulent invoice.
Fortunately, I did not end up spending thousands of dollars on a new coil or new unit. I do feel "duped" and disrespected by Griffin's service. The customer service was the worst. They chose to just ignore me completely.
Lesson learned!
Posting this to help others avoid the same.
I had to give them at least one star to post...they deserve zero stars.
JH
Jane Henry
1/5 | 2 months ago
Errol A. was honest knowledgeable, professional, personable and did a great job on repairing my shower in a short amount of time. He really knew what he was doing and didn't try to sell me on something that didn't need repaired that I had experienced with another company. Thank you so much and I would recommend Griffin Services and Errol A.!!
PK
Pamela Kelly
5/5 | 2 months ago
It is nice that there are still hard working people and good companies because the last AC company I had come out charged me over $200 just to tell me what was wrong with it and then wanted another over $700 to fix it. I like Griffin because they charge a flat fee to diagnose the problem, appointment scheduling is easy and pricing is straight forward. Our technician Brandon called before he arrived and was at my home for about an hour, fixed my AC (it would only run hot air.) He was very quick, professional, respectful and gave us some very helpful tips to keep our AC running and extend the life of the AC. Definitely recommended.
A
Aliya
5/5 | a week ago
Had Griffin replace entire HVAC with a new one. Apparently novice did not do condensation drip line out and we've had it fill with water twice in a year which subsequently spills onto floor or seeps by molding into my kitchen leaving an unsafe walki g area for my handicapped wife.This is 2nd time calling to fix same issue on a BRAND NEW Amana system. Filter changed monthly and chemical flush of drain pipe done to prevent that slime residue from.building up. I regret going with Griffin. Guess many remain silent or just got lucky as our home is barely 12 yrs old .
DR
Dave Rivera
1/5 | 2 weeks ago
FAQs
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Who will bring the packing supplies?
Ans: Griffinsservicesllc will bring high-quality packing materials for all the items listed in your inventory list. These supplies include moving boxes of different sizes and strengths, packing sheets, packing tape, bubble wrap, and more. For delicate and fragile items, specialized packing supplies will be used.
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Are there any additional fees besides the moving quote?
Ans: Yes, several costs can be added to your moving quote, such as shuttle service fees, fuel surcharges, storage services, etc. These charges are depending on your moving requirement.
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Does Griffinsservicesllc offer free moving estimates?
Ans: Yes, Griffinsservicesllc offers free moving estimates.
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What areas does Griffinsservicesllc serve?
Ans: To check whether we operate in your area, visit our website or connect with our customer representative over a call.
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How are fragile items handled by Griffinsservicesllc?
Ans: Griffinsservicesllc uses high-quality packing supplies to pack fragile items. They use special packing items like bubble wrap and Styrofoam balls to avoid movement.
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