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master movers

Google Reviews: 2.5/5

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icon_mdetailMap 205 Powell Pl Ste 404, Brentwood, TN 37027, United States

NORTH AMERICAN MOVING EXPERTS LLC
5/5
10973 S US HIGHWAY 1 PORT ST LUCIE, FL 34952
DOT No.: 3929365
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Moving Ally
5/5
146 S Country Club
DOT No.:
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NORTH AMERICAN MOVING EXPERTS LLC
4.8/5
1525 NW 3RD ST STE 8
DOT No.: 3709259
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Blogs

2.5
Average Rating
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20%
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80%
My wife had some things moved cross country after a relative passed. They under quoted us and held the belongings hostage until we paid almost triple the quote. The manager was overly rude and dismissive. Claiming they werent responsible for the misquote. Your quote. Not responsible for YOUR quote??? Get a better company. Youll end up paying more in the end for this cheap operation.
JS
Jon Schmieder
1/5 | 3 months ago
I moved from Oregon to California. Overall satisfied with service. No hassles with $, reasonable pricing, movers wrapped all my furniture in blankets and plastic, they were quick and friendly. My belongings showed up in good condition just a couple days later than anticipated but overall no complaints. Just be very clear about what you’re having them take and drop off. Send in photos. Allow for some extra time between pick up and drop off.
AA
Anthony Arton
4/5 | 7 months ago
BEWARE, THIS PLACE WILL OVER CHARGR YOU NO MATTER WHAT THEY SAY! If I could do 0 stars I would. The WORST moving experience ever. We were quoted an amount much lower than they charged! We tried to call them and they HUNG UP ON US while they had our stuff!!! They barely packed anything into boxes when they got here early and offered to help us pack for free, then we got charged DOUBLE because we went over the space limit because THE WAY THEY PACKED IT. We kept telling them not to do certain things, or asked them to stack things together for better space and they refused. They were very unprofessional and I'll never EVER use this place again!!! Should have known how sketchy it was when they made me write my Credit Card info on a piece of paper, along with a picture of my ID and credit card! They steal money!!!!! Spread the word!!! Do NOT use this place!
NS
Nikki Synth
1/5 | 10 months ago
First of all they quoted us a low price then when they came to our home they told it was going to be more than double we had allready paid 1000 deposit.after they had packed up half of our stuff we had to give away the rest of our stuff because we were leaving the next day.then they tried to deliver 2weeks early before we closed on our house we refused delivery because we didn’t have anywhere for them to drop it off so they said they had another drop off in Canada and we would have to wait for the truck to come back .about a week before our free 30day storage was going to be up they called and said they were going to auction our stuff off and that everything was actually in a storage about 30 min away when we were waiting for them to call us on their way back. They wouldn’t give us any information on the storage until we paid the drop off Amount so we payed went to storage and found out they didn’t pay the fees and we would have to pay them to get our stuff after paying the storage yard we opens our unit to find most of our belongings damaged thousands of dollars worth of stuff destroyed. And now they will not reimburse us for the damage or storage fees. hopefully you think twice about using this company
AC
Aaron Clifton
1/5 | a year ago
I booked with Master Movers on July 5th, paid a $100 deposit via credit card. The move happened on July 29th. The move itself was a bad experience but the real issue is their dishonesty. Before the move I described in detail the number of items and their size. They sent two movers, Francisco and Christian. I was on the street watching the truck and it would often be 10 minutes or more between their trips between the apartment and the truck. All my items except furniture were pre-packed in boxes. No disassembly was required (I did that ahead of time) and no other prep was needed. My point of comparison was a move I did with a different company exactly a year prior, with more than double the amount of items. That move took less time, cost less, and those movers were in constant motion. Additionally, one of the movers was visibly ill and coughing the entire time. He did not wear a mask at any point. He did however drop several items and damage a doorframe. Master Movers did not apply my $100 deposit to my invoice and also added an additional hour for their travel time to site that morning. They are based in South San Francisco and the move was in the Inner Sunset (i.e., that trip does not come close to taking an hour). This charge was not disclosed up front, and does not appear in the terms I agreed to. I contacted the owner, Conrad Hanns, the following day (7/30). He was irritated and dismissive on the phone and told me to call back another day. I did (8/01), and he said he would talk to his movers. He reported they took a single 10 min break--which is irrelevant, and not the issue at hand. He then claimed his customers often say that they work too fast. Conrad eventually agreed to refund the deposit and an hour of billed time. He said a check would be mailed. Two weeks later, no check had been mailed. I texted him on (8/15) and he didn't respond. I called him the next day (8/16): Conrad hung up on me the first time, the second time he said he would mail a check by the end of the week. It is now two weeks after that (8/29, a full month after my move) and I still don't have a refund for my deposit. I've begun a dispute with my credit card company. If you look at their feedback online you'll see a pattern of negative reviews that are all consistent in what they say about this company and about Conrad in particular. Several reviews mirror my experience exactly. I wish I had seen those before I picked Master Movers.
DK
Daniel Kuo
1/5 | 2 years ago

FAQs

  • What services does Master Movers offer?

    Ans: Master Movers offers a diverse range of moving services across the nation including residential and commercial relocation and more. All moving services are executed by industry professionals with years of experience.

  • Are there any items that the Master Movers will not move?

    Ans: There are many items that Master Movers will not move including cash, valuables, jewelry, sentimental items, and more. There is a list of items that Master Movers is not authorized to move.

  • How does a Master Movers handle moves during bad weather?

    Ans: Master Movers take all necessary steps to ensure the safety of your belongings during bad weather. During bad weather moves, all the items are packed in waterproof materials, and safe transportation is ensured.

  • Does anyone need to be available at the current location and destination address?

    Ans: Yes, you or your representative must be present at the time of pickup and at the new house. Master Movers will need to complete some paperwork and your directions to park the truck and proceed with the move.

  • How are fragile items handled by Master Movers?

    Ans: Master Movers uses high-quality packing supplies to pack fragile items. They use special packing items like bubble wrap and Styrofoam balls to avoid movement.

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