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one way van lines Information
8200 Fischer Rd Suite A, Dundalk, MD 21222, United States
5/5
5/5
4.8/5
Blogs
I used One Way Van lines to move from GA to MN. When they came to pick up everything, I gave my first delivery date of June 20. They called me on June 21 and asked what was my first delivery date. I said I gave it to the movers and is on the paperwork that I signed and they took. She double checked and said they did not have record of a delivery date. After they picked up my stuff, the nightmare continued. All of my stuff was brought to their Maryland warehouse where it sat for around 30 days. I called multiple times and all I got was either "no update" or "still working on the route" They finally called me to say my stuff was going to arrive in a couple of days. I asked if there would be any compensation because it was well beyond the 30 days as written in the contract. The person said that the amount they had was the same regardless of how long it took to deliver. When my items arrived, a lot of things were damaged and everything was just left in my living room. They only brought my work desk to my bedroom. I included pictures of some of the damaged items. Don't trust anything they say over the phone or even what is written in the contract!
AT
Angie Thomsen
1/5 | 2 years ago
Do not trust anything they tell you or that is in writing (contract). Our entire experience has been very negative. As a first time consumer for hiring a moving company, I feel as though I was taken advantage of. They under estimated my cubic feet by almost 1/3, causing an increase of $1500.00. The damage that our belongings have suffered are unacceptable and non-repairable (photos attached of some items).
The waiting time to receive your belongings is absolutely ridiculous! They don't tell you that they start counting days (business days) from the first day you are available to have your things delivered. In the contract, there is a guarantee for delivery of less that 500 mile, delivery will be within 10 days. Average is 0-6 days for delivery within 500 mile. We moved approximately 370 miles, had belongings picked up on Sept 6., our first day available for delivery was Sept. 18. We finally received our belongings on Oct. 17. That's 6 weeks after pick up and 4 weeks after our first available delivery date. Keep in mind that everyday that you live without your belongings, it costs you extra money because you either have to buy kitchen ware to cook or eat out everyday. What furniture do you use? Eat, sit and sleep....on the FLOOR of your new home! If you ship your clothing, you've got only the clothes that you carried with you in your suitcase, unless you buy more. We moved to our new home and needed to repair a couple things that would have taken minutes, doing it by ourselves. Since the company held my husband's tools hostage, we had to hire people to do the repairs (costing approx. $4500.00).
Please do not hire this company unless you don't mind giving your hard earned money away to a company that is only concerned with lining their pockets with it.
Check out the photos to see some of the damaged items. It is so disheartening!
KS
Katrina Shimp
1/5 | 5 years ago
I’ve submitted a request for movers a week prior to my moving date and few companies including one way vanlines have contacted me soon after. Right away I was pretty impressed with One Way’s prompt response. They called me almost immediately after I submitted the request for movers.
Zeke (rep that helped me with my moving) was very helpful and professional throughout the whole scheduling and moving process. The estimate He gave me was a just a bit higher than some other companies where offering but I chose to go with One Way anyway.
I felt like I could trust them with my stuff and they did not disappoint me! I scheduled my move for the morning and the movers arrived as agreed sometime between 9-10am.
Overall, they’ve done a wonderful job. All items were wrapped appropriately (Zeke suggested to include additional wrapping for some of the things that had glass doors and such) and nothing was damaged except for my Ikea bookshelf (not surprised) but the movers did warn us about that being a possibility prior to moving it.
The move took a bit longer than was quoted because we’ve made a last minute decision to drop off some of the items at the storage unit near our new home. There was no additional fee for the extra stop, so that was great and I was pleasantly also surprised about that!
Thanks again to One Way Van Lines for doing a terrific job! I will definitely recommend them and use them in future.
PL
Peter Levand
5/5 | 6 years ago
Stay away from this company. First, the communication between myself and the company was terrible. Secondly, when they did arrive my marble table was damaged, the boxes were all torn up. Oh did I mention my dogs ashes came up missing as well. There were a few things that I notice that were missing. Remind you they charge me more to pack my table. They charge me a packing material fee for the marble table. So from what I can tell, it was just carelessness on the movers part. I have submitted a claim about 30 days ago and I was told that they have up to 120 days for them to make a decision. Um, the company clearly broke the table while moving it so why should I wait 120 days. When the movers moved the items out they took pictures of the items and the table.
This company is very disorganized and unprofessional. Keep in mind City Moving Group was the original company I contracted with but they subcontracted One Way Van Lines. City Moving Group gave me one price and then after One Way Van Lines picked my items up they gave me another price.
AA
Ava Adkins
1/5 | 2 years ago
If I could give 0 stars, I would. PLEASE look them up in the better business bureau and read reviews. I would NEVER have hired them if I knew. Definition of an unethical company. They go under multiple names so heads up on that. I had gone to the point, I had hired a lawyer because they were not giving me my stuff back or giving me any answers of when I would receive it. Lied to me countless times. Once they had my things, they charged me an additional $1500 and would never send me a detail receipt of where that came from. I had multiple items water damaged; full furniture items were damaged where water just sat on them for days. They went out of contract terms by 2 weeks, which btw, they will only give you $12 a day for each day they go past (never even got that money back). What a joke. I moved from North Carolina to Missouri and a manager of one way told me that "Missouri was on the west coast and so it would take longer to move my things" once they finally had my stuff. Not only were items damaged, but I didn't receive everything. I am still missing multiple boxes. They rarely answered my calls. I put a claim in and was supposed to receive my check 2 weeks ago for the damages. They had 30 business days there too, but I still have not received it. Keep in mind, I moved in June and am still dealing with them. Worst company ever. Just a few photos below.
TH
Taylor Heck
1/5 | 5 years ago
FAQs
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How long does the move take?
Ans: Long-distance moves take longer duration than local moves. Local moves can be completed within the day while long-distance moves can take 2-7 days depending on the destination.
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What is the right time to schedule a move?
Ans: It is recommended to schedule a move 2-4 weeks before the moving date. If you are moving during a peak season, book the move as early as possible to get affordable prices.
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Is it necessary to tip the One Way Van Lines?
Ans: Tipping is optional. It depends on how you feel about the move, whether One Way Van Lines handles it well or gives you a hard time throughout the move. If you wish to tip, you can explore this article to learn more.
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Can the One Way Van Lines disassemble and reassemble furniture?
Ans: One Way Van Lines can arrange services to disassemble and reassemble the furniture. If you need such a service, inform us in advance.
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Does One Way Van Lines offer free moving estimates?
Ans: Yes, One Way Van Lines offers free moving estimates.
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