simmons moving llc

SCAM COMPANY!!!! Lost or damaged at least $20,000 in furniture. Brought us someone else's furniture including a grandfather clock and other antiques. Threw them back in truck when I said they were not mine. Tried to file claim but company refused to give me bill of lading. Spent 7 months trying to get any action. Still missing 3 pieces of ethan allen furniture. Note this company is just a shell, they use other companies to do the move. They REFUSE to unload unless you give them CASH. Left me with no recourse through a CC company. The good reviews are BOGUS, I can guarantee it. Bait and switch is their norm, they charged double the original quote, did not bring adequate movers to pack or unpack. The unpack crew was especially bad, only 2 guys for a 6 bedroom 6 bathroom house. Needless to say they didn't finish and left with half the house in the garage. In the photos you can see 3 damaged dressers, a destroyed temperpedic mattress, missing key for toolbox, missing screws, incomplete pieces of furniture missing other parts. I paid over $15,000 for the move, what a disaster.

Great customer service Chase and Owen are the great they made this experience so convenient for me and gave me the best price possible. The movers were very friendly as well. Got everything done in a timely manner and handled all my belongings like it was their own things in that truck I give their service a five star rating and would definitely recommend it to anybody looking for a far move

I used this company when I moved to Austin, TX, from San Francisco, CA, and the total cost was $1,800 plus tip. It was a great price for such a long move. However, when I moved back from Texas to California, it was a different story. This second experience was the most frustrating I’ve ever had to deal with. Before pickup: I was initially quoted $2,400 by Justin for my move, but the price increased to $3,100 due to the number of items I had. After selling and giving away half my belongings to lower the cost, the price actually went up to $3,200 at the time of pickup. I called Nikki, who I believe is the owner or works for a company called Royal Moving (I believed they were contracted by Moving Services), to discuss the price and the incorrect item count. I received no response until the next day at 10:30 PM. When she finally got back to me, she gave me a vague answer and didn’t address any of my concerns. After pickup: Normally, I would receive a call notifying me of my scheduled drop-off a day in advance. This time, I was informed just a few hours before, completely disrupting my entire day. When meeting up with the movers, I was told that I needed to sign some paperwork and make my payment before they would unload the truck. This seemed odd to me, so I asked Nikki for clarification. She explained that this policy was in place to prevent any payment disputes if there were damages. I didn’t feel comfortable with this, but I went ahead and made the payment. After the payment was made, I noticed there was damage to my items. When I inquired about the damages, I was blamed for how I packed my belongings, which makes no logical sense whatsoever. I will never move with this company again, and I advise anyone else to avoid using their services. I feel completely ripped off and still waiting for an insurance claim form she said she would send.

If you're thinking of using this company, do so at your own risk. First, there was Christopher, our move specialist who said he would be there with us through the entirety of the process from start to finish. They didn't send anyone to do a walk-through for the estimate. They gave us our estimate based off of another company's walk through quote.🤔We were told that our things would be packed onto an 18 foot truck. They showed up with 2 trucks.🧐The day the movers arrived to moved us, they came with 7 workers. Sweet!!! Within an hour of arrival, 4 of the workers walked off the job. Gerald, the foreman, was an absolute TERROR. At first, we thought the workers were just disgruntled and didn't want to do the job. But it turned out that Gerald was known to be hard to work with & we quickly learned how fast he could create a hostile work environment. He was speaking very unprofessionally & derogatorily to his team. It was awful. They told us that there would be protective coverings put on our carpeted floors & that didn't happen. The foreman, Gerald, actually left in one of the trucks in the middle of the job. We have no idea what could have taken precedence over our move. As we start getting closer to being finished, they all stop working. Then we are told that the amount we will have to pay has gone up by an additional $2000 & weren't giving us full value of our original quote. So, we have to confirm that we will pay the difference upon delivery. They confirm that we will receive the additional credit towards the delivery payment. Before the trucks are completely packed & our 🏡 100% empty, Gerald is asking to get paid and that we sign paperwork. No, that's not how business works. When we asked questions about discrepancies on the paperwork he had a temper tantrum. These discrepancies were simple & straight forward. Gerald had filled in every item that they packed and boxed as PBO {packed by owner}. So, he wanted us to sign saying we packed our 80" Flat screen Television & everything else {ie, bed, sofas, chairs, etc}THEY packed to take away responsibility if anything arrived broken. We were not signing anything until this was corrected. When he had to contact management like we asked, Gerald became very disrespectful, wouldn't look us in the eye, & was insulting. He walked up & down our street talking negatively about us, the clients, who had done nothing wrong. He told one of the workers to take our front 🚪 off the hinges to get our sofa out of the 🏠 instead of just taking the feet off. I, personally, caught him being careless with a box marked fragile & dropped it. They packed clearly marked HEAVY boxes on top of smaller boxes.🧐 Then we found out, that they were taking our property to a warehouse where it would get offloaded & reloaded onto another truck.🤨We were supposed to receive update calls from the delivery driver from the time they left the warehouse. That never happened and we had to get the driver's contact info and initiate communications. A few days before the truck was scheduled to arrive, we receive a call from the home office saying that the truck couldn't come on our street to unload, yet we see big trucks on our street all the time. Not to mention that if you are loading and unloading its not a problem. And this was going to cost us an extra $1600. They'd keep our belongings if we didn't pay for it. So our belongings would have to be loaded and unloaded again. The truck arrives with 3 people, one of which they just picked up off the street. We were, initially told that there would be a team they were working with in our new city. LIES! The complete unloading took close to 12 hours if not more. Did I mention that my husband {a 100% disabled retired veteran} and I had to help with the unloading? If we hadn't it would have never been finished and even more of our belongings would've ended up broken. To be continued! Update!! A year later still finding PURPOSELY broken taken apart items! THE WORST SHIPPER EVER!!!🤬

It started with a conversation with a sales agent who quoted me 7 to 10 days to deliver my 4 bedroom home from San Diego to east Texas. This is understandable. However, after 10 days I was told REPEATEDLY each week I called, that they have up to 30 days to deliver per Department of Transportation. And thus, 32 days later, the moving truck showed up. The truck had to be unloaded from the side door and the driver did not have a ramp for the door to the ground. So every heavy item was essentially dropped. See photos. I also paid 250$ extra to have 5 bicycles crated to avoid damages as they each cost between $5,000 and $10,000. They showed up with the bikes not crated and 3 of them with permanent scratches with one now needing to be replaced as carbon fiber loses it's structural integrity if scratched deeper than the paint. The moving company hired 2 local people to assist the driver and his companion. So the company is using non-professionals through U-Haul. Those two locals then walked off with a large folding knife I let them use to cut through the safety wrapping and some cash also went missing from a tables in the living area. Screws are missing from every item that was disassembled. The driver was more worried about getting to his next stop than my quality of service. So therefore, the local U-Haul hires were tasked to reassemble the furniture which they were not expecting nor had tools to do so. So mine were used. This was the single most awful business transaction I've ever been a part of. They are NOT professional. They hid behind technicalities provided to them from DOT. And I was offered 60 cents on the dollar per pound of items damaged. Well, for a $5000 bike that weighs 8 pounds, I will be lucky to see maybe 5 dollars? This company gives no regard to customer service. They do not communicate well. And they certainly were not professional in that they hire locals from U-Haul.